FAQ
Straight answers about canceling, your domain name, changes and more. Still have a question? Call or text 615-674-0429.
What if I want to cancel?
You can cancel any time. There is no long-term contract and no cancellation fee. Just give us 30 days' notice by phone or email. You pay through the end of the notice period, and when you cancel we give you a copy of your text and images.
Who owns my domain name?
You do. Your domain name is yours. One is included with every plan, and while you are our customer we pay its registration and yearly renewal. If you cancel, you can keep it. We will help you move it to your own account or point it wherever you like, at no charge. After that, you pay the yearly renewal to your registrar.
What if I need to make changes?
Every plan includes up to 1 hour of changes each month. A change is a small update, like new or fixed text, a new photo, new hours, or an updated menu or price list. Just call, text or email us and we will take care of it. Unused time does not carry over to the next month.
What if I need more than the included hour?
Bigger jobs, like adding pages or redesigning your site, are separate projects. Tell us what you need and we will let you know the cost before we do any extra work.
Is a domain name included?
Yes. One is included with every plan. When you sign up, we will offer you a few options to choose from, or you can use a domain you already own. Domain names are first come, first served, so we cannot promise that a specific name is available. If you want a premium or unusually priced name, we will tell you the cost before we register it.
How does the free sample work?
We send you a free sample of your site before you pay anything. Looking at it costs you nothing and you are under no obligation. If you decide not to go ahead, just tell us and we will take your sample down.
What does it cost, and when do I start paying?
Basic is a $250 one-time setup and $99 a month, for a custom site up to 5 pages. Premium is a $499 one-time setup and $99 a month, for up to 10 pages with more complex layouts and design. Setup is paid before launch. Your first monthly payment is due 30 days after your site launches. Prices do not include any taxes that may apply.
Who owns my website, photos and text?
You own your business name, logo, photos, text and domain. We host and manage the site. The design, layout and code we build, and the tools we use to run your site, stay ours. While you are our customer, you may use your site for your business.
How fast can my site launch?
We aim to launch your site about 2 business days after you sign up and pay your setup fee. That depends on getting what we need from you, like your business details, photos and text.
What is not included?
These cost extra or come from someone else: logo design and professional photography, an online store or custom programming, and paid advertising.
What if a payment fails?
We will contact you first. If it is not fixed within 14 days, we may pause your site until your account is up to date.
Can I get a refund?
Setup fees are not refundable once we have started building your site, and monthly fees are not refunded for partial months. That is why we send you a free sample first, so you can see your site before you pay.
Can the price go up?
If we ever change our prices, we will give you at least 30 days' notice before your next bill.
What if my site goes down?
We work hard to keep your site fast, secure and online, with fast hosting, SSL, security updates and backups. No one can promise a site will never be interrupted, and some things are outside our control, like outages at your internet provider or domain registrar.
Who will I talk to when I need help?
You will talk to the owners, not an out-of-country support line. Call or text 615-674-0429, or email sales@mainstreetwebdesigns.com.
Call or text us, or ask for a free sample of your site. No obligation.
Main Street Web Design
Serving Middle Tennessee: Fairview, Dickson, Franklin and Bellevue
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